Enabling customer & employee experience will empower you to lead, fulfill and execute your strategy; with innovation and agility that will accelerate your journey to thrive.
Today, our dealings with the companies or with people go far beyond the simple act of buying what they are selling us. Successful businesses have always known the value of really listening to their customers, and the digital revolution - accelerated by the recent global events - has given them new and sophisticated ways of doing that.
Delivering differentiated and exceptional Customer Experiences can lead to a boost in loyalty, market share and revenues. Imagine what a similar focus on Employee Experience could mean for the business. Leading companies are already recognizing that Employee Experience is the new battleground for competitive advantage.
Leading now is vastly different from leading a year ago. People and organizations have changed dramatically. Now more than ever, leadership matters. It matters a great deal; to our organizations, to the people who work in them, and to our customers.
We have entered a new era of innovation. A strategic framework for focusing your organization's innovation efforts where it counts is a "must have". It requires immense efforts, as you attempt to move forward and make progress on your way, while facing one hurdle after another. And it is not simply about running.
Without effective execution, no business strategy can succeed. By now, most leaders realize that. Unfortunately, most organizations are still far better at developing strategy than at executing it. Making strategy work requires a disciplined process.
Although agility is about speed, it is also about speeding-up in the right direction to make possible an effective and successful transformation. It needs the adoption of a new individual mind-set that when summed to others will create a collision that will transform for good the whole organization, society and why not, the world.
Today’s world is not the same as yesterday’s nor will it be the same as tomorrows. We operate in a world where change is a constant, and where challenges and disruptions can be global in scale.
Cybersecurity risk is increasing, driven by global connectivity and usage of cloud services to store sensitive data and personal information. Cyber threats can come from any level of your organization. You must educate your staff about simple social engineering scams like phishing and more sophisticated cybersecurity attacks.
Key Resources makes available the most important assets required to help organizations achieve business success.
C3X is a business framework designed to provide Analysis as a Service (AaaS) that will help you to define your strategy by identifying and analyze what really matters. And like most brilliant things, its effectiveness relies in its simplicity! How does C3X work? By using a set of specialized questions, in an intelligent way and automatic way; C3X determines the gap between the current and the desired state for any organizational dimension.
Identify business criteria and key success factors that limit you or are helping you more to achieve business success
Determine in which improvement opportunities you should focus first to get the highest benefit or cause the highest impact in the shortest time
Discover the gap between where your organization stands versus the industry benchmark or where you would like your organization to be
Determine how prepared your organization is to manage, reduce, mitigate or eliminate the different business risks that it faces or could face
Customers positioning and segmentation by Satisfaction, NPS and Detraction
Word analysis based in comments of customers to know their thoughts
By using a set of collaboration tools, our consultants will get in touch with you and your teams in virtual mode, as if they were onsite..
This is the manner in which our corporation behaves with the public, customers, investors as well as employees. Our target is to be one of the best corporate citizens.
Avoid indifference by making a difference. We provide world-class tools, techniques and consulting to help our customers maximize and enjoy the benefits of their business and focus on what is really important.
Make a difference in the way our customers live and do business by assisting them to solve their most critical business problems to leverage sustainable growth until they consider us truly partners.
Neglecting information security can have far-reaching consequences for the customer experience. Not only does it undermine trust and satisfaction, but it can also lead to increased costs and lost reve...
Continue ReadingInformation security and customer experience are deeply intertwined. A strong security posture improves customer trust, meets expectations, and provides a seamless experience, while security breaches ...
Continue ReadingFor many, reconfiguring a company to become a Customer Experience leader can be a two-, three- or four-year journey. They think the reason it takes so long is that, quite often, you need to work acros...
Continue ReadingREDESIGNING THE BUSINESS FROM THE CUSTOMER BACKCustomer Experience leaders start with a differentiating purpose and focus on improving the most important customer journey first, whether it be opening ...
Continue ReadingCompanies that create exceptional customer experiences can set themselves apart from their competitors.What do my customers want? The savviest executives are asking this question more frequently than ...
Continue ReadingOctober 1st. marks CX Day, an annual global celebration by the Customer Experience Professionals Association (CXPA) of companies creating great experiences for their customers and the people who work ...
Continue ReadingIf companies do not understand how organizational agility impacts customer experience, they may face several challenges:Delayed Responses to Customer Needs: Without agility, companies might be slow to...
Continue ReadingOrganizational Agility is indeed an accelerator of strategy execution. It helps to make things a reality. Let’s try to understand why:Rapid Adaptation: Agile organizations can quickly adjust their str...
Continue ReadingIf a company lacks organizational agility, it can face several significant challenges:Inability to Respond to Market Changes: Without agility, a company may struggle to adapt to shifts in market condi...
Continue ReadingIf a company is unsure how to bring innovation into its business, there are several strategies it can adopt to foster a culture of innovation and drive sustainable success:1. Encourage a Culture of Cr...
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