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Intelligent Consultancy.

 C3X Framework
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Customer Success

Customer Experience
Customers & Market
Voice of Customer – VoC
Competitors Knowledge and Analysis

Business Success

Strategy
Balanced Scorecard
Leadership
Employee Experience
Processes
Technology
Knowledge Management

ISO Standards

9001:2015 Quality
27001:2013 Information Security
14001:2015 Environmental
45001 Safety & Health
17025:2017 Testing & Calibration
20000:2018 Information Technology
22301:2019 Business Continuity

Enabling customer & employee experience will empower you to lead, fulfill and execute your strategy; with innovation and agility that will accelerate your journey to thrive.

Robert Alexander – Chief Customer Officer

What for?

    • Organizations need to continue doing business and growing.
    • They need to retain and acquire new customers.
    • Company needs to remain profitable while guaranteeing business continuity.
    • Traditional business models will not necessary work anymore.
    • We have a new hybrid business environment.
    • Customers have new and more possibilities to do business and new competitors have arose.
    • Uncertainty is a key variable to be considered in the new way of doing business.
    • Skill sets, knowledge, and economies are transforming to fit the new way of doing business and to resolve new customer’s challenges and pains.
    • Organizations need to reinvent themselves.
    • Create or strengthen organizational capabilities to survive in the new how.
    • Hire consultants that help to create or strengthen those capabilities.
    • Use Virtual consultancy to do it now and in a cost-effective manner with ROI and tangible results.
Our Solutions

C3X Framework

CLOUD PLATFORM FOR INTELLIGENT CONSULTANCY

C3X is a business framework designed to provide Analysis as a Service (AaaS) that will help you to define your strategy by identifying and analyze what really matters. And like most brilliant things, its effectiveness relies in its simplicity! How does C3X work? By using a set of specialized questions, in an intelligent way and automatic way; C3X determines the gap between the current and the desired state for any organizational dimension.

CX Framework

Prioritization

Determine in which improvement opportunities you should focus first to get the highest benefit or cause the highest impact in the shortest time

CX Framework

Gap Analysis

Discover the gap between where your organization stands versus the industry benchmark or where you would like your organization to be

CX Framework

Risk Maturity Index

Determine how prepared your organization is to manage, reduce, mitigate or eliminate the different business risks that it faces or could face

Dogma C3X Analysis

Complete survey

Customer Experience Solutions.

Specialized products for your Customer Experience Program
Managed Customer Experience Program.

  • Get the VoC by Multiple Channels.
    Dogma Contact Center, Phone Calls, E-mail Messages, Mobile App, Focus Groups, Digital Kiosks, Social Networks.
    Real-time Information.
    Get Real-time monitoring of Satisfaction, NPS, Loyalty, Engagement, WoMI, Brand Evangelist Index with C3X Framework.
    Moments of Experience (MoX).
    Evaluate all contact points between your customers and your organization, with automatic segmentation by Loyalty Matrix.
    Execution Gap and Focus Areas.
    Create Action Plans to reduce Execution Gap focused in areas ranked by relevance and greater impact.
    All Managed Services.
    Customers and Users maintenance, survey loads, survey sendings, personal follow-up, all operational tasks, just get the results!
    • Strategy for systematic VoC.
    • Online/Real time analysis platform.
    • Measures of Satisfaction for defined customer experience moments.
    • Measures of Loyalty, NPS, WoMI (Word of Mouth Index), Brand Evangelist Index - Based on what is strategically valuable to measure.
    • Satisfaction, loyalty, vulnerability and detraction matrixes.
    • Customer Satisfaction comparisson against competitors.
    • Detail of unsatisfied, vulnerable and detractor customers.
    • Identification of improvement areas.
    • Detailed recommendations of improvement actions to take.
    • 1-year free access to online management execution tools: Complaint management, action plans, corrective and preventive actions, among others."

Resources.

Free download tools
Free Innovation Tool
Free E-Book
White Paper
Infographic

Intelligent Consulting Services.

Strategy to create exceptional experiences and business transformation

By using a set of collaboration tools, our consultants will get in touch with you and your teams in virtual mode, as if they were onsite..

    • Through a set of questions in an online survey format, you will have to answer the same questions a consultant would do about the business topic you are interested.
    • Our C3X platform processes and analyzes the responses automatically and in real time
    • It calculates how near or far you are from the “Desired state” based on industry benchmark.
    • You obtain a priority list of things you need to do to get into the “Desired state”.
    • Our consultants will contact you to understand your needs, requirements and goals.
    • Through a set of collaboration tools, our consultants will work with you on the business topic you are interested.
    • Using our C3X platform, our consultants will process and analyze all the inputs. You will be able to see the progress in real time.
    • You obtain a priority list of things you need to do to get into the “Desired state”.
    • Our consultants will provide you with a roadmap with low hanging fruits and short & mid-term recommendation to reduce or eliminate the gap to success
    • Our consultants can help you to implement and execute the improvement actions.
    • Through a set of questions in an online survey format, you will have to answer the same questions a consultant would do about the business topic you are interested.
    • Our C3X platform processes and analyzes the responses automatically and in real time.
    • It calculates how near or far you are from the “Desired state” based on industry benchmark.
    • You obtain a priority list of things you need to do to get into the “Desired state”.
    • Our consultants will provide you with a roadmap with low hanging fruits and short & mid-term recommendation to reduce or eliminate the gap to success.

About Us.

Helping you find what really matters

This is the manner in which our corporation behaves with the public, customers, investors as well as employees. Our target is to be one of the best corporate citizens.

The Staff

Consulting team from three continents

US Office

Arlington VA

UK Office

London, UK

Mission

Avoid indifference by making a difference. We provide world-class tools, techniques and consulting to help our customers maximize and enjoy the benefits of their business and focus on what is really important.

Vision

Make a difference in the way our customers live and do business by assisting them to solve their most critical business problems to leverage sustainable growth until they consider us truly partners.

Values

  • Like “no other” customer experience
  • Ethics, integrity & transparency
  • Innovation
  • Commitment & devotion

Dogma@Work

Innovation Community