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Employee Experience.

 C3X Framework
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C3X Framework (AaaS)

It is a full set of world class online tools that help you diagnose and determine the gap, monitor and analyze how engaged and motivated your people are. Identify the impact EX is having on CX and Business Results.​

EX Services

Is your company a great place to work? Do you know how engaged your people are? Are you measuring and taking actions on all the components of Employee Experience? Our team provides you all what you need to manage your Employee Experience from end-to-end.​

Consulting Services

Do you need some advice on where to start or how to excel? Our team of experts can help you in the design and effectively execution of your Employee Experience and Engagement program. Retain and attract the key talent.​

Delivering differentiated and satisfying Customer Experiences can lead to a boost in loyalty, market share and revenues. Imagine what a similar focus on Employee Experience could mean for the business. Employee Experience is also a key component to create a competitive advantage.

Robert Alexander – Chief Customer Officer

What for? CX + EX = ROI

    • Loss or difficulty to attract great key talent.
    • The only thing that employees care about is paycheck.
    • Employees do not care about customer experience.
    • We only have average employees; it is difficult to identify high potential people.
    • We don’t know why employees behave the way they do.
    • Employees are not committed; they are not willing to give the extra mile.
    • It is difficult to achieve business results; performance is low.
    • Employees don’t feel comfortable at the workplace.
    • They are not engaged with the purpose of the organization.
    • They don’t enjoy the job they do.
    • They don’t think delivering an exceptional customer experience is part of their duties.
    • Employee don’t see grow or career opportunities. They think they aren’t treated fairly.
    • They don’t feel recognized.
    • They don’t feel empowered, they are afraid of being punished.
    • They don’t know how their daily work impacts business results.
    • Make all employees understand the importance of their job for the organization.
    • Have the necessary tools to measure employee pulse, engagement and eNPS as a minimum.
    • Create a culture where employees feel they are a key component and part of the organization.
    • Implement mechanisms to listen to the Voice of Employees and the Voice of the Field.
    • Implement an Employee Experience Program.
    • Make sure employees understand how their daily job impacts customer experience and business results.
    • Consistent achievement of business results.
    • Retention of key employees.
    • Consistently better customer experience.
    • Higher employee morale.
    • Better organizational culture with higher levels of collaboration and innovation.
    • Make a difference in the marketplace.
    • Improvement of operating costs and expenses.
    • Improvement in sales and profit margins.
    • Become a preferred place to work and employer of choice.
Our Solutions

C3X Framework

CLOUD PLATFORM FOR INTELLIGENT CONSULTANCY

C3X is a business framework designed to provide Analysis as a Service (AaaS) that will help you to define your strategy by identifying and analyze what really matters. And like most brilliant things, its effectiveness relies in its simplicity! How does C3X work? By using a set of specialized questions, in an intelligent way and automatic way; C3X determines the gap between the current and the desired state for any organizational dimension.

CX Framework

Prioritization

Determine in which improvement opportunities you should focus first to get the highest benefit or cause the highest impact in the shortest time

CX Framework

Gap Analysis

Discover the gap between where your organization stands versus the industry benchmark or where you would like your organization to be

CX Framework

Risk Maturity Index

Determine how prepared your organization is to manage, reduce, mitigate or eliminate the different business risks that it faces or could face

Dogma C3X Analysis

Complete survey

Employee Experience Solutions.

Specialized products for your Employee Experience Program
Managed Employee Experience Program.

  • Employee Pulse and Collaboration by Multiple Channels
    Innovation portal, mobile app, focus groups, digital kiosks, peer community. Collaboration and Social Media Tools.
    Real-time Information.
    Real time monitoring of employee pulse, satisfaction and engagement. Listen to the Voice of Employees and the Voice of the Field.
    Moments of Experience (MoX).
    Identify what your employees really appreciate the most about the workplace and the organization.
    Execution Gap and Focus Areas.
    Create action plans to reduce or eliminate the execution gap and to unlock employee potential, focused on areas ranked by relevance and greater impact.
    All Managed Services.
    Total study that includes diagnostic, prioritization, and action plan to improve employee satisfaction, morale and engagement.
    • Strategy for systematic Voice of Employee and Voice of the Field program.
    • Online/Real time analysis platform.
    • Measures of employee satisfaction, engagement and eNPS.
    • Execution Gap and recommended actions to close it.
    • 1-year free access to online management execution tools: Case management, action plans, corrective actions, opportunities for improvement, among others.

Resources.

Free download tools
Free Innovation Tool
Free E-Book
White Paper
Infographic

Consulting Services.

Strategy to create exceptional experiences and business transformation

We help you link the business objectives with the Employee Experience strategy (EX), and then execute a plan to transform the business to offer new and differentiated experiences for the Employee.

    • Determination of the gap between your current state versus a company with the best employee experience practices.
    • Definition and design of the “Employee Journey”.
    • Design and implementation of the Employee Experience strategy.
    • Development of metrics (KPIs) to measure Employee Experience.
    • Development and implementation of actions plans to improve Employee Experience.
    • Development and implementation of an Employee Experience strategy aligned with Customer Experience strategy and Business strategy.
    • Design and development of a Business Transformation strategy aligned with Employee and Customer Experience.
    • You will have employees that will totally support your business strategy and will help you to achieve business results.
    • You will be able to embrace a Business Transformation strategy to fit the new normal.
    • You will have the analytical frameworks that will enable better decision making; in order to deliver a better customer experience and to achieve business success.
    • You will be able to increase revenues and reduce costs and operating expenses.
    • Business strategy consulting.
    • Development of Employee Experience strategy and metrics.
    • Analytics of the Employee Experience.
    • Workforce consulting.
    • Innovation consulting.
    • Standard Employee Experience tools.
    • Strategy to align Employee Experience with Customer Experience and Business Success.
Interested?

About Us.

Helping you find what really matters

This is the manner in which our corporation behaves with the public, customers, investors as well as employees. Our target is to be one of the best corporate citizens.

The Staff

Consulting team from three continents

US Office

Arlington VA

UK Office

London, UK

Mission

Avoid indifference by making a difference. We provide world-class tools, techniques and consulting to help our customers maximize and enjoy the benefits of their business and focus on what is really important.

Vision

Make a difference in the way our customers live and do business by assisting them to solve their most critical business problems to leverage sustainable growth until they consider us truly partners.

Values

  • Like “no other” customer experience
  • Ethics, integrity & transparency
  • Innovation
  • Commitment & devotion

Dogma@Work

Innovation Community